Sales terms

Seller identification

Purpose and acceptance

These terms govern the sale of products through the trackiber.es website. Placing an order implies express acceptance of these terms, which are available for consultation and download before completing the purchase.

The products sold are Teltonika telematics and geolocation hardware for fleets, plus compatible accessories. Technical description, specifications and prices are published on each product page.

Prices and contract formation

All prices shown on trackiber.es are expressed in euros (EUR) and include Spanish VAT (21%) applicable to telecommunications products. Shipping costs are calculated and shown separately before order confirmation.

The contract is formed when the customer receives the order confirmation email issued by Trackiber. Until that moment, the seller reserves the right not to accept the order (price error, lack of real stock or suspected fraud), refunding any amount charged in full.

Payment methods

• Credit or debit card (Visa, Mastercard, American Express) processed securely by the payment gateway.
• Bank transfer (recommended for B2B orders above 500 €). The order is prepared once the transfer is confirmed.
• Other methods available at checkout (Bizum, Apple Pay, Google Pay, Shop Pay) depending on current configuration.

Card data is not stored on the store servers. Processing happens entirely on the PCI-DSS compliant payment gateway.

Shipping and delivery time

Estimated delivery time is 3 to 5 working days from order confirmation for shipments to Spain (mainland) and the European Union. Standard shipping cost is 16 € per order, both for Spain and the EU.

If at order processing time we detect an issue that may affect the delivery date (stock-out, carrier delay), Trackiber will contact the customer by email with the new estimate. The customer can then accept the new date or cancel the order for a full refund.

Risk and ownership of the products pass to the customer at the moment of delivery.

Invoice

A Spanish VAT invoice is issued for every order. The invoice is sent by email after payment confirmation. If the buyer is a company or sole trader and needs an invoice with a company VAT number, this should be indicated during checkout (the "company name" / "VAT number" fields) or requested by email to info@trackiber.com.

Right of withdrawal, returns and warranty

Consumer customers have 14 calendar days from receipt of the product to withdraw from the contract without justification. Detailed conditions are set out in the Returns policy.

The products sold are covered by the 3-year legal warranty established by Spanish RDL 1/2007 (amended by Law 4/2022) when the buyer is a consumer, and by the 24-month Teltonika commercial warranty against manufacturing defects. Details on the warranty page.

Dispute resolution

Pursuant to Regulation (EU) 524/2013, the European Commission makes available to consumers residing in the EU an online dispute resolution platform at ec.europa.eu/consumers/odr.

The language of the contract is Spanish. Applicable law is Spanish and, except where the consumer's place of residence governs by law, the parties submit to the Courts and Tribunals of Madrid.