Warranty

Coverage

All products sold on trackiber.es are covered by two warranties running in parallel:

• Legal warranty for lack of conformity — 3 years (consumers). Established in Spanish Royal Legislative Decree 1/2007, amended by Law 4/2022, for all goods bought by individual consumers from 1 January 2022 onwards.
• Teltonika manufacturer commercial warranty — 24 months on the device, 6 months on the internal battery. This is the period declared by Teltonika in its general terms and stated on every invoice issued by the manufacturer. It covers manufacturing defects and malfunction.

The period runs from the product delivery date. The invoice issued by Trackiber serves as the warranty document.

What it covers

• Manufacturing defects in components (GSM module, GNSS, internal backup battery, connectors, housing).
• Firmware malfunction not attributable to user configuration.
• Mismatches between the product and the description on its product page (consumers).

What it does not cover

• Damage caused by incorrect installation by unauthorised third parties (short circuit from poor wiring, knocks during installation).
• Tampering with the device (opening the housing, attempting to modify firmware, removing the tamper-evident seal).
• Accidental damage (drops, exposure to liquids beyond the product's IP rating, voltage surges).
• Natural wear of the internal backup battery. The manufacturer covers the battery for 6 months (the rest of the device for 24 months). Beyond that, battery replacement is billed as a repair.
• SIM cost, data consumption or activation on the customer's platform.

How to start an RMA (warranty return)

1. Pre-diagnosis: write to info@trackiber.com with your order number, device IMEI (if applicable) and description of the problem. Most useful: platform screenshots, logs if you have them and photos of the installation wiring.
2. RMA confirmation: we reply with the return number and the shipping address. Many cases are resolved remotely without needing to return the device (codec change, configuration tweak, firmware patch via FOTA Web).
3. Shipping: if the case requires return, you ship the device with the RMA number visible on the package. If under warranty, return shipping cost is on Trackiber.
4. Repair or replacement: the device is diagnosed, repaired or replaced with an equivalent in new condition. Average turnaround is 10-15 working days from receipt, depending on complexity and Teltonika supply chain availability.
5. Return shipment: the device arrives back with the change applied.

B2B warranty

For professional customers (company, sole trader invoiced to a company VAT number), the Teltonika 24-month commercial warranty applies (6 months on the internal battery) but NOT the 3-year legal warranty (which by law is reserved for individual consumers). This does not affect liability for product defects governed by the Spanish Commercial Code (hidden defects: 6 months from delivery).

Technical support during warranty

Technical support is in writing in English or Spanish at info@trackiber.com. We cover:

• Initial device configuration (server, APN, codec).
• Resolution of communication issues with Teltonika-compatible platforms (Traccar, Wialon, Flespi, Fleet Complete).
• Advice on firmware updates via FOTA Web.
• Initial fault diagnosis before processing an RMA.

Advanced integration support with custom systems (custom Codec 8/8E/16 parsers, adapter development) is outside the scope of the warranty and is quoted case by case as a professional service.